At Le Private Chef, we prioritise the safety and quality of the food we deliver. Due to the perishable nature of our meals, we are unable to accept returns.

​

However, we understand that unforeseen circumstances may arise. If you have any concerns about your order upon delivery, please contact us immediately at 0433 809 980 or email us at enquiries@leprivatechef.com within 24 hours of receiving your order.

​

We will be happy to investigate the issue and work towards a satisfactory resolution, which may include offering a credit in exceptional circumstances.

​

Here are some instances where we may be able to offer a partial or complete credit:

• Incorrect Order: you received an order that is different from what you placed and is stated on your invoice (wrong items, dietary restrictions not met).

• Missing Items: the order that you received is missing items as stated on your invoice.

• Damaged Order: the order that you received arrives damaged or spoiled upon delivery due to mishandling during transport or improper storage at our facility.

​

Here are some instances where we may not be able to offer a replacement or store credit:

• Orders that are not collected within a reasonable timeframe after the designated delivery window.

• Damage to the food caused by improper storage or handling after delivery.

• Orders cancelled less than a week before the scheduled delivery time.

 

We appreciate your understanding. For any questions or concerns regarding our delivery policy, please don't hesitate to contact us.